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We'd love to hear from you

Am I in the wrong place?
Have you attended an event and have a Wayver band or card?

Please visit https://refund.wayver.co.nz to create your account and log a refund.

Log a refund

Wayver is proudly New Zealand owned and operated company located in Auckland, New Zealand.

If you are interested in using Wayver for your next event or need more information, please fill out the contact form and one of our sales team will reach out.

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FAQ

021 491 800

sales@wayver.co.nz

Wayver Limited
Level 4
30 St Benedicts
Eden Terrace
Auckland
1010
New Zealand

Frequently Asked Questions

How does this all work?

Wayver is more than just a payment or access control system

WHAT IS RFID?

RFID technology uses radio waves to read and write information stored on a ‘tag’ without the need of physical connection between the two points.  RFID technology works on proximity once you are close (normally within 1-2 centimeters) then communication can start.

HOW DOES RFID WORK?

When using RFID technology there are always two parts and with Wayver it is no different.
The first part is an RFID tag which consists of a memory chip and an antenna. The RFID tag itself does not have power and cannot operate on its own. The second part is a reader, which is powered, it’s smart and has an antenna capable of finding and powering up RFID tags in proximity to itself.
When an RFID tag and reader are brought close to each other both parts can ‘talk’

SHOULD I USE WRISTBANDS, CARDS OR TAGS FOR MY EVENT?

This is all dependent on what type of customer you will have attending your event. If you are running a festival event, then generally Wristbands are the most appropriate and they can serve as a ‘ticket’ to enter. If you are running a conference, then cards on a lanyard will be more appropriate.
If in doubt contact our team and we can help guide you to make your event a success!

DOES MY EVENT NEED INTERNET?

No. Wayver does not need internet in order to operate and our system can operate at an event for days without needed to be online.

HOW SECURE IS THE SYSTEM?

Wayver has been built from the ground up with security in mind and our development team has a background in enterprise level security.
All customer information and transactional data is encrypted using strong industry standard AES encryption at the point of sale up to our backend system meaning all information cannot be intercepted or read by external parties.

CAN I BRAND MY CARDS OR WRISTBANDS?

Yes absolutely. Wayver have a factory partner. Our wristbands, tags and cards can be customised to fit your events look and our team is on hand to help guide you through the process.

DO YOU HAVE REPORTING?

Yes, Wayver provides a real-time reporting system which can provide stats back to the event organiser as the event is in progress. Post-event we have a suite of reports built for the organiser which provide a detailed breakdown across the event.

WHAT IF SOMETHING GOES WRONG AT MY EVENT?

For every event Wayver will provide a dedicated onsite team who have the skill’s to support and troubleshoot any issues you have at the event. Running an event shouldn’t be stressful and our team have you covered to support you all the way.

HOW DO CUSTOMERS GET THEIR MONEY BACK?

When using Wayver customers will top up their digital wallet with funds which can be used for the duration of the event. At the end of the event customers can get a refund onsite or alternatively they can log our ‘request’ via our online portal https://refund.wayver.co.nz

HOW MUCH DOES IT COST?

Good question! Wayver have several different models catered for event organisers and as you can imagine not every event is the same.
Get in touch with our dedicated sales team and we will walk you through the best solution for your event.