Terms & Conditions
- Online top up is available for selected events only. For more information contact the event organiser
- The balance added to your account using online top up excludes all on the day event fees required to get your Wayver wristband or Wayver card
- If you do not attend an event but have completed online top up the balance will be available for refund after the event has finished minus the standard refund fee
- Wayver reserves the right to charge a one off activation fee on all wristbands upon entry to the event for the provision of the Wayver services
- If the ticketholder has pre-topped up, the activation fee will be deducted from the pre-topped up funds
- If the ticketholder has not pre-topped up, the activation fee will be deducted from the first top up
- Wayver reserves the right to charge a Credit Card Fee for online card transactions
- The Credit Card Fee will be displayed when completing the online transaction
- All refunds are subject to a refund processing fee
- Vouchers or free credit cannot be claimed as refunds after the event
- Refunds are processed after the event and is available for up to 3 weeks after the event has closed **
- Refunds must be processed through https://refund.wayver.co.nz and require an account to be created
- A refund application must be completed. You (the customer) are liable for any mistakes in your own application
- Mistakes in your refund application may result is processing delays or in the case of an incorrect bank account number no refund payment
- All refunds to international accounts (outside of New Zealand) will have the transaction cost removed from the amount refunded
- Refund payments are processed weekly after the event has been closed
- Refunds can take 5-10 business days to process. We recommend you lodge your refund ASAP after the event to receive your refund promptly.
- Refunds can be lodged for a maximum of 3 weeks after the event has finished
- If you do not receive your refund 3 days after the FRIDAY you have lodged an application please contact
- After the refund period for has been closed all unclaimed funds will be transferred to the event organiser
- Refunds made after the refund window has closed will incur an additional refund fee of $2 for each month that has passed since the refund window has closed
- Each event has a different policy as to when and how long unclaimed funds can be claimed. If in doubt please contact
- It is recommended you apply for your refund as soon as the event finishes. After the refund period is finished refunds will no longer be accepted by the customer portal
- If in doubt, please contact the event promoter
